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Return Policy


Returns

Our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

 

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a reasonable time. 

 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then, contact your credit card company. It may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at http://ruggsac.com/pages/contact

 

Sale items

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

 

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange an item for the same item, send us a message. Our contact details are available at http://ruggsac.com/pages/contact

 

Gifts 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

 

Shipping

To return your product, you should mail your product to:

RUGGSAC (BXM Pte Ltd)
Blk 5002, #02-07
Ang Mo Kio Ave 5
AMK Tech Place 2
Singapore 569871  

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time taken for your exchanged product to reach you may vary.

If the value of the items you are shipping totals $75 or more, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.